Returns & Refunds
A plain-English return policy. Last reviewed 1 August 2026.
30-day return window
In-stock, unused goods may be returned within 30 days of delivery for a full refund of the purchase price. Items must be in resalable condition, unridden, free of horse hair and sweat, and in their original packaging where practical.
How to start a return
- Email info@elreydelasmonturasoficial.com or call 224-340-3392 with your order number.
- We issue a return authorisation number and the return address within one business day.
- Ship the item back, or drop it at the shop at 7433 69th Ave NE, Marysville, WA 98270, USA.
- We inspect within 2 business days and refund to the original payment method.
Refunds are issued within 5 business days of inspection. Your bank may take a further 3–10 days to post the credit.
Return shipping
Return postage is paid by the customer unless the item was faulty, damaged in transit or shipped in error, in which case we cover it and send a prepaid label.
Custom and personalised items
Custom-built saddles, tooled names, ranch brands and made-to-measure chaps cannot be returned for a change of mind, because they cannot be resold. They are still fully covered by our workmanship warranty, and we will adjust the fit free of charge within the first 90 days of use.
Deposits on custom orders
Custom builds require a 40% deposit. The deposit is refundable in full until we cut leather — usually seven days after the spec sheet is approved. After that, the deposit covers materials already committed to your build.
Warranty
| Item | Cover | Period |
|---|---|---|
| Saddle tree | Breakage under normal use | 3 years |
| Stitching & hardware | Failure under normal use | 1 year |
| Repairs carried out by us | Workmanship | 6 months |
The warranty does not cover normal wear, neglect, damage from over-oiling, mould from poor storage, or repairs carried out by a third party.
Faulty goods
Nothing in this policy limits your rights under Washington State consumer law or applicable federal law.