Because every saddle is hand-built to your horse and your specifications, completed saddles are not eligible for return. However, we back every saddle with a full fit guarantee (below) and lifetime repair service.
If your saddle does not fit your horse after you have followed our fitting guide, we will rework the tree, skirts and rigging at no charge. You cover shipping back to us; we cover shipping back to you.
Orders can be cancelled with a full refund of your deposit within 5 business days of placement. After 5 business days, materials have been cut and deposits become non-refundable.
Every saddle we build comes with lifetime repair service at cost of materials only. Send your saddle home whenever it needs stitching, re-oiling, hardware replacement or restoration. We'll quote the work by photograph before you ship.
Bridles, reins and small tack sold as stock items may be returned in unused condition within 30 days for a full refund minus shipping.
Full leather care instructions ship with every order. In short: wipe clean after each ride, condition twice a year with pure neatsfoot oil, and store dry on a saddle rack.
Questions about returns, repairs or fit? Email MARY@elreydelasmonturasoficial.com or call +1 (504) 595-0791.
